Effective Date: 12-January-2025
At Reet o Riwaaj, customer satisfaction is our top priority. We understand that sometimes, things may not go as planned, and that’s why we have a comprehensive Refund and Exchange Policy in place. Our aim is to ensure a seamless and hassle-free shopping experience for all our valued customers, offering clarity and transparency at every step.
Eligibility for Refunds and Exchanges
You are eligible to request a refund or exchange within 7 days of receiving your order, provided the following conditions are met:
- The item must be unused, unworn, and in its original condition without any signs of wear or damage.
- The item must be returned in its original packaging with all tags, labels, and any accompanying accessories intact.
- You must provide proof of purchase, such as an order confirmation email or receipt.
Please note: Items that have been damaged, altered, or show any signs of usage are not eligible for a refund or exchange. Our team thoroughly inspects each returned item to ensure these conditions are met before processing any request.
Non-Refundable/Non-Exchangeable Items
Certain items are not eligible for refunds or exchanges due to the nature of the product or hygiene considerations. These include:
- Customized or made-to-order products specifically tailored to your preferences.
- Intimate apparel, including undergarments, to ensure hygiene standards.
- Sale or clearance items marked as final sale.
We encourage you to review product details carefully before making a purchase, especially for non-refundable or non-exchangeable items.
How to Request a Refund or Exchange
To make a refund or exchange request, please follow these steps:
- Contact Us: Reach out to us at [Insert Email Address] or call us at [Insert Phone Number] within 7 days of receiving your order. Our customer service team will guide you through the process.
- Provide Necessary Details: Ensure you include your order number, details of the item you wish to return or exchange, and the reason for your request. Photographs of the product may also be required for verification.
- Ship the Item Back: Safely package the item and ship it to the return address provided by our team. Please note that customers are responsible for return shipping costs unless the item received was defective or incorrect.
Processing Time
We strive to process refunds and exchanges promptly to minimize any inconvenience:
- Refunds: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
- Exchanges: For exchanges, once the returned item has been inspected, we will ship the replacement product to you within 5-7 business days, subject to stock availability. If the requested item is unavailable, we will offer a suitable alternative or process a refund.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery. Our team will arrange for a replacement or refund at no additional cost to you. We may request photos of the damaged or incorrect item for verification purposes.
Important Notes
- Refunds apply only to the cost of the product. Original shipping fees are non-refundable.
- For exchanges, customers are responsible for shipping costs to return the item. If the exchange is due to our error, we will cover the shipping costs.
- We highly recommend using a trackable shipping method for returns to ensure safe and secure delivery of your item.
- Items sent back to us without prior authorization will not be accepted.
Tips for a Smooth Return Process
- Double-check that the item you’re returning meets the eligibility criteria.
- Pack the product securely to avoid damage during transit.
- Retain the tracking details of your return shipment for reference.
Contact Us
Our dedicated customer service team is here to assist you with any questions or concerns about our Refund and Exchange Policy. Don’t hesitate to get in touch with us:
We value your trust and confidence in Reet o Riwaaj. Thank you for choosing us, and we look forward to serving you with the best of Pakistani fashion!
